Senior Technical Support Engineer Profile: Abhinav Kaushik

Who are you?

I am Abhinav Kaushik, and I work here as a Sr. Technical Support Engineer. I’ve been working with Safaltek since February, 2016, and have completed over 3 years now. Came in as technical support engineer and within 3 years got an opportunity to lead the team and implemetation of new product(mAuditor) alongwith giving demos to client and several other challenging things; so yes i can say that safaltek has given more than any organization can give.

Describe your role
I am:

  • Implementation lead for our new product mAuditor.
  • Managing support team and ensuring that clients concerns are handled properly to avoid escalations.
  • A Senior Support Engineer on the mAuditor team.

About Safaltek

Strength of organization is that we get timely and well paid salaries and good appraisals as compared to other organizations. Continuous learning and challenges is what safaltek known for and I would love to stay in this organization.

Describe your favourite project here.

mAuditor, because it brings out the best in the employees who work on it.

About Work Culture?

We believe in processes and training members who come with same zeal to focus on customer satisfaction, transparency, excellence, etc.