Support Team Profile: Virender Thakur.

Virender Thakur

Who are you?

My name is Virender Thakur and I am from Shimla. I have done my schooling in Shimla and did my Engineering in Electronics and Communication Engineering from Punjab Technical University. I have been working in Safaltek for past 1 year and 6 months.

Describe your role

I am working here as a Team Lead – Support. I handle a team of 8-10 technical support engineers who are providing support to our client with OceanManager. My core job is to handle client escalations and meetings, managing the team, and working on escalated issues.

What is the most interesting part of your job here?

Interacting with clients of different regions, and helping them to resolve their software issues is the best part of my job.

Describe your favorite project here.

Support, because supporting clients is a very good experience, and we interact with the people from around the world. We are committed to Total Customer Satisfaction, and providing customers with a great experience. Working in support lets me put that philosophy into action.

What is your most fun memory of working here?

Every month we have a cake cutting ceremony for all the team members whose birthday falls in that month. So, we collectively celebrate their birthdays and have lots of fun.